Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework

Evaluasi Model Kematangan E-Government pada Layanan Publik Kecamatan di Indonesia Menggunakan Framewok SPBE

  • I Made Sukarsa Udayana University
  • Ida Bagus Ananda Paramartha Udayana University
  • Anak Agung Ketut Agung Cahyawan Udayana University
  • Kadek Suar Wibawa Udayana University
  • Putu Gede Arya Sumertha Yasa Udayana University
  • Ni Made Swasti Wulanyani Udayana University
  • Ni Wayan Wisswani Bali State Polytechnic
Keywords: E-Government Maturity Model, SPBE, Sub-District, Public Service, Maturity Level

Abstract

The administration of Indonesian public services has entered the era of Industrial Revolution 4.0, which is a collaborative phase, requiring that every public service implement a service system base on digitization and integrated. The public service that has always been an open discussion is the PATEN Sub-District service. PATEN is a public service system that facilitates community access to get assistance related to population and licensing issues through the Sub-District. Based on PANRB Ministerial Regulation No. 5 of 2018 concerning SPBE Guidelines. SPBE is the framework of the Indonesian Government's Maturity Model, which assesses the level of maturity index in Local Government services. SPBE implementation only stops at the District level and has not touched the Sub-District level, so the SPBE research conducted on public services in the Sub-District. SPBE maturity evaluation has been re-mapped in public services so that not all domains and indicators used. Based on the SPBE mapping results, it produces two domains and four indicators that will use as an assessment of maturity. The data collection method used was a questionnaire. The results showed the evaluation of the maturity of the SPBE in public services in the Sub-District obtained a “Poor” category with a total index value of 1.47. Accordingly, it was necessary to provide recommendations and improvement strategies to increase the value of the SPBE index.

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Author Biographies

I Made Sukarsa, Udayana University

Department of Information Technology

Ida Bagus Ananda Paramartha, Udayana University

Department of Information Technology

Anak Agung Ketut Agung Cahyawan, Udayana University

Department of Information Technology

Kadek Suar Wibawa, Udayana University

Department of Information Technology

Putu Gede Arya Sumertha Yasa, Udayana University

Department of Law Science

Ni Made Swasti Wulanyani, Udayana University

Department of Psychology

Ni Wayan Wisswani, Bali State Polytechnic

Departement of Informatic Management

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Published
2020-04-20
How to Cite
I Made Sukarsa, Ida Bagus Ananda Paramartha, Anak Agung Ketut Agung Cahyawan, Kadek Suar Wibawa, Putu Gede Arya Sumertha Yasa, Ni Made Swasti Wulanyani, & Ni Wayan Wisswani. (2020). Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework . Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi), 4(2), 243 - 253. https://doi.org/10.29207/resti.v4i2.1825
Section
Artikel Teknologi Informasi