Management Administration Smartphone Application as a Strategy to Increase Accreditation Score in Primary Healthcare Facilities

Keywords: administration, management, Puskesmas, accreditation, smartphone application


Health facility accreditation has been in great demand in recent years. Mobile applications can serve as a tool for community healthcare center’s (Puskesmas) to assess the value of their accreditation, especially regarding administration and management. In the context of preparation for accreditation, it can be used as a self-assessment tool for elements of management administration. This case-based article focuses on smartphone application development using the input-process-output-outcome scheme as a framework. We developed a checklist and assessment for the management administration component by reviewing Permenkes No. 46 the Year 2015 concerning Puskesmas accreditation. This is the first available mobile application on the Google Play Store, targeting Puskesmas staff to improve the quality of administration and management services based on accreditation criteria. This smartphone application functions as an independent assessment tool for Puskesmas to complete the accreditation criteria as stated in the regulation of the minister of health. About 20 Puskesmas staff showed a very good response and positive. All stated that they were very helpful and satisfied with this application, so they will continue to use and distribute it to other Puskesmas staff.



Download data is not yet available.


[1] BPJS Kesehatan, Statistik JKN 2014-2018, vol. 53, no. 9. 2019.
[2] BPJS, “Jumlah Peserta BPJS Kesehatan Capai 222,5 Juta Orang hingga 2020,”, p. 2020, 2020, [Online]. Available: peserta dalam program Jaminan,sebanyak 132%2C8 juta orang.
[3] 2015 Kemenkes RI, “Peraturan Menteri Kesehatan No. 46 tentang Akreditasi Puskesmas, Klinik Pratama, Tempat Praktik Mandiri Dokter dan Dokter Gigi.” 2015, [Online]. Available:
[4] M. O’Beirne, K. Zwicker, P. D. Sterling, J. Lait, H. L. Robertson, and N. D. Oelke, “The status of accreditation in primary care,” Qual. Prim. Care, vol. 21, no. 1, pp. 23–31, 2013.
[5] A. Alkhenizan and C. Shaw, “Impact of accreditation on the quality of healthcare services: A systematic review of the literature,” Ann. Saudi Med., vol. 31, no. 4, pp. 407–416, 2011, doi: 10.4103/0256-4947.83204.
[6] A. Ghareeb, H. Said, and M. El Zoghbi, “Examining the impact of accreditation on a primary healthcare organization in Qatar,” BMC Med. Educ., vol. 18, no. 1, pp. 1–8, 2018, doi: 10.1186/s12909-018-1321-0.
[7] Kemenkes RI, “Rencana Aksi 2020-2024,” Https://E-Renggar.Kemenkes.Go.Id. 2020.
[8] M. S. Macinati, “The relationship between quality management systems and organizational performance in the Italian National Health Service,” Health Policy (New. York)., vol. 85, no. 2, pp. 228–241, 2008, doi:
[9] F. Lega, A. Prenestini, and P. Spurgeon, “Is management essential to improving the performance and sustainability of health care systems and organizations? A systematic review and a roadmap for future studies,” Value Heal., vol. 16, no. 1 SUPPL., pp. S46–S51, 2013, doi: 10.1016/j.jval.2012.10.004.
[10] A. Parand, S. Dopson, A. Renz, and C. Vincent, “The role of hospital managers in quality and patient safety: A systematic review,” BMJ Open, vol. 4, 2014, doi: 10.1136/bmjopen-2014-005055.
[11] A. El Nahas, M. Bakr, and N. Shrief, “Relationship between the Quality of Administrative System and Health Care Provided to the Patients among Hospital Managers,” Menoufia Nurs. J., vol. 3, no. 2, pp. 17–25, 2018, doi: 10.21608/menj.2018.121021.
[12] F. El-Jardali et al., “The impact of accreditation of primary healthcare centers: Successes, challenges and policy implications as perceived by healthcare providers and directors in Lebanon,” BMC Health Serv. Res., vol. 14, no. 1, pp. 1–10, 2014, doi: 10.1186/1472-6963-14-86.
[13] M. Misnaniarti and P. K. Destari, “Aspek Penting Akreditasi Puskesmas dalam Mendukung Implementasi Jaminan Kesehatan Nasional,” J. Penelit. dan Pengemb. Pelayanan Kesehat., vol. 2, no. 1, pp. 10–16, 2018, doi: 10.22435/jpppk.v2i1.35.
[14] Yuswardi A. Suud, “Digital 2020: Pengguna Internet Indonesia dalam Angka,”, 2020.
[15] M. N. Kamel Boulos, A. C. Brewer, C. Karimkhani, D. B. Buller, and R. P. Dellavalle, “Mobile medical and health apps: state of the art, concerns, regulatory control and certification,” Online J. Public Health Inform., vol. 5, no. 3, pp. 1–23, 2014, doi: 10.5210/ojphi.v5i3.4814.
[16] Q. H. Grundy, Z. Wang, and L. A. Bero, “Challenges in Assessing Mobile Health App Quality: A Systematic Review of Prevalent and Innovative Methods,” Am. J. Prev. Med., vol. 51, no. 6, pp. 1051–1059, 2016, doi: 10.1016/j.amepre.2016.07.009.
[17] E. Ozdalga, A. Ozdalga, and N. Ahuja, “The smartphone in medicine: A review of current and potential use among physicians and students,” J. Med. Internet Res., vol. 14, no. 5, pp. 1–14, 2012, doi: 10.2196/jmir.1994.
[18] T. L. Lewis and J. C. Wyatt, “MHealth and mobile medical apps: A framework to assess risk and promote safer use,” J. Med. Internet Res., vol. 16, no. 9, pp. 1–7, 2014, doi: 10.2196/jmir.3133.
[19] C. L. Ventola, “Mobile devices and apps for health care professionals: uses and benefits,” Pharm. Ther., vol. 39, no. 5, p. 356, 2014.
[20] A. Sugiharto, L. C. Khoe, D. M. Trianto, M. A. Muharrom, and R. H. Yudanto, Aplikasi web & smartphone healthpoint : perangkat lunak kader jumantik. Jakarta: Departemen Ilmu Kedokteran Komunitas Fakultas Kedokteran Universitas Indonesia, 2021.
[21] A. Sugiharto, L. C. Khoe, B. S. Sabarguna, and A. Pramastuty, “Reminder System as a Strategy to Improve Patient’s Adherence on Medical Appointment,” eJournal Kedokt. Indones., 2019, [Online]. Available: https://doi/org/10.23886/ejki.7.10303.
[22] J. Tanjung, D. Raya, and J. Barat, “Aplikasi Sistem Penyusunan Borang Akreditasi Program Studi (Buku Iii-a),” J. Teh. dan Ilmu Komput., vol. 03, no. 09, pp. 98–107, 2014.
[23] J. W. Supit et al., “Rancang Bangun Simulasi Akreditasi Program Studi Berbasis Web,” J. Tek. Inform., vol. 15, no. 3, pp. 163–170, 2020, doi: 10.35793/jti.15.3.2020.29669.
[24] J. H. Lubis, R. Muliono, and N. Khairina, “Perancangan Dan Implementasi Aplikasi Sistem Informasi Dokumentasi dan Pelaporan Dokumen Borang Akreditasi Program Studi Pada Universitas Medan Area Program Pkm Diya 2019,” J. Inform. Kaputama, vol. 4, no. 1, pp. 83–90, 2020.
[25] K. Budayawan and S. Syukhri, “Perancangan Sistem Informasi Dokumentasi Borang Akreditasi Program Studi,” J. Teknol. Inf. dan …, 2017, [Online]. Available:
[26] A. Primadewi and M. Hanafi, “Pengelolaan Data Terintegrasi Berdasarkan Instrumen Akreditasi Perguruan Tinggi 3.0 Menggunakan Zachman Framework,” J. RESTI (Rekayasa Sist. dan Teknol. Informasi), vol. 4, no. 6, pp. 5–10, 2020, doi: 10.29207/resti.v4i6.2540.
[27] D. Debono et al., “Understanding stakeholders’ perspectives and experiences of general practice accreditation,” Health Policy (New. York)., vol. 121, no. 7, pp. 816–822, 2017, doi:
[28] E. Jaafaripooyan, D. Agrizzi, and F. Akbari-Haghighi, “Healthcare accreditation systems: Further perspectives on performance measures,” Int. J. Qual. Heal. Care, vol. 23, no. 6, pp. 645–656, 2011, doi: 10.1093/intqhc/mzr063.
[29] J. Braithwaite et al., “Comparison of health service accreditation programs in low- and middle-income countries with those in higher income countries: A cross-sectional study,” Int. J. Qual. Heal. Care, vol. 24, no. 6, pp. 568–577, 2012, doi: 10.1093/intqhc/mzs064.
[30] E.-J. F. et al., “The impact of accreditation of primary healthcare centers: successes, challenges and policy implications as perceived by healthcare providers and directors in Lebanon,” BMC Health Serv. Res., vol. 14, p. 86, 2014, [Online]. Available:
[31] M. Bahadori, E. Teymourzadeh, R. Ravangard, and M. Saadati, “Accreditation effects on health service quality: nurse viewpoints,” Int. J. Health Care Qual. Assur., vol. 31, no. 7, pp. 697–703, Jan. 2018, doi: 10.1108/IJHCQA-07-2017-0126.
[32] J. K. Mallingkan, F. P. Idris, and H. Habo, “Analisis Pelaksanaan Sistem Manajemen Dokumen Akreditasi (Sismadak) Di Rumah Sakit Dr. Sumantri Kota Pare-Pare,” J. Muslim Community Heal., vol. 2, no. 1, pp. 121–132, 2021.
[33] C.-H. Hsiao, J.-J. Chang, and K.-Y. Tang, “Exploring the influential factors in continuance usage of mobile social Apps: Satisfaction, habit, and customer value perspectives,” Telemat. Informatics, vol. 33, no. 2, pp. 342–355, 2016, doi:
[34] J. Cho, “The impact of post-adoption beliefs on the continued use of health apps,” Int. J. Med. Inform., vol. 87, pp. 75–83, 2016, doi:
How to Cite
Agus Sugiharto, Boy Subirosa Sabarguna, & Ajeng Pramastuty. (2022). Management Administration Smartphone Application as a Strategy to Increase Accreditation Score in Primary Healthcare Facilities. Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi), 6(1), 161 - 168.
Information Systems Engineering Articles