Telegram Bot as a Data Collection Tool for Progress Reports in Area Mapping Progress Monitoring System

  • Apriela Trirahma Badan Pusat Statistik
Keywords: chatbot, instant messaging, data collection tool, monitoring system, surveyor, realtime


In the Area Mapping Project (Preparation for the 2020 Population Census), there is monitoring and collecting data process on the progress of activities in the field. There are weaknesses in data collection on the progress of activities in the field; The manual recapitulation of progress reporting makes the progress data not displayed in real-time, the SMS Gateway is often interrupted, and progress data collection through the monitoring website is less effective if reported directly by field officers. Telegram Bot is used as a data collection tool for field progress reports on Area Mapping activities to overcome these weaknesses. This study aims to prove that Telegram Bot can be used as a real-time data collection tool, has good performance, and is acceptable to users. Telegram Bot is integrated with Monitoring Website into one system and database in this research. This system uses PHP, Yii2, and MySQL, and communication between the web server and Telegram Server uses the webhook method. Based on the Black Box test results, all functions in this system run as expected. The average bot response time was 7.72 seconds for images and 2.25 seconds for text data in the performance test. In the usability test, Telegram Bot obtained a SUS Score of 66 and an NPS of 12.195. These results show that Telegram Bot can be used as a real-time data collection tool, has good performance, and is well accepted by users.


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How to Cite
Apriela Trirahma. (2021). Telegram Bot as a Data Collection Tool for Progress Reports in Area Mapping Progress Monitoring System. Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi), 5(6), 1182 - 1192.
Artikel Teknologi Informasi