Y. Astuti, Yova Ruldeviyani, Faris Salbari, and Aldiansah Prayogi, “Sentiment Analysis of Electricity Company Service Quality Using Naïve Bayes”, J. RESTI (Rekayasa Sist. Teknol. Inf.) , vol. 7, no. 2, pp. 389–396, Mar. 2023, doi: 10.29207/resti.v7i2.4627.