Fauzi A, Harli E. Peningkatan Kualitas Pelayanan Melalui CRM dengan Metode RAD. J. RESTI (Rekayasa Sist. Teknol. Inf.) [Internet]. 2017Aug.31 [cited 2025Jun.2];1(1):76 -81. Available from: http://jurnal.iaii.or.id/index.php/RESTI/article/view/16